Teel: Enhancing Patient Empowerment Through Multidisciplinary Support Networks for Heart Transplant Care Journey. For Patients, with Patients.
Tutor: Martin Pärn and Riin Kullaste
The work focuses on heart transplant patients and co-designing better care services with them. The thesis looks through the ecosystem view of the connected actors, and implements social- and service design into the hospital environment.
The concept is based on the main themes of transparency, accessibility, community, need for a specialised support network, and patient empowerment, to improve the heart transplant patient journey.
Teel is a multidisciplinary patient support system, consisting of physical and digital touchpoints, aiming to increase patient empowerment through education, community, individual approach, inclusivity, specialist network, and shared experience. Teel is an addition to include in the daily life of a patient, diagnosed with a heart condition that results in needing a donor heart. As a result, the patients are feeling empowered on their health journey.